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Now what? It has now been three years and we have spent countless hours talking circles with the TREX people. 3. :thumbsup: Does anyone have a Trex deck that hasnt fallen apart? Now it seems more people are becoming dissatisfied with the longevity and quality of Trex products. It took a couple of months and several letters back and forth but Trex has now agreed to replace the product. We decided to go with fake wood -- composite or whatever it's called -- because of the easy-care factor. Comments (3) Sorry if it wasnt the exact answer you were looking for. Our deck is only 2 years old. Manufactured by NCP in Fergus, Ontario. )” He said he can’t help me and to have a Lowe’s manager take a look at the damage. By the beginning of May in Northern CA it’s really difficult to walk on it in your bare feet on. We had replaced the painted tongue and groove pine flooring on this porch twice before. . I'm thinking I need to consider wood again as well. TREX is giving me a new deck. The deck is only 2 years old!! The dealer does not have records back that far. A few weeks ago when the company delivered the Trex boards, there were quite a few dark boards in comparison to the grey that she and her husband had picked out. I posted this in another trex thread, too - I am a class action attorney investigating Trex claims. Stay away! Sad... i was involved in the recycled plastic lumber industry back in 1992-'94, and there really hasn't been much technological advancement since then... just better marketing. I was told to use dish soap and scrub them and then rinse off. HELPFUL46 people found this review helpful, Dee of Lake Katrine, NY Verified ReviewerOriginal review: June 1, 2015, When I lived in NC I ordered and spent thousands of dollars for Trex Decking for my pool and entertainment area. But if I had another $12,000 to spend on another new deck it surely would not be TREX. The 2×6 planks are not as bad, but they show decay as well. Greg of Ramona, CA Verified ReviewerResolution response: May 17, 2017, I found that the material is made by Tamko, not Trex, Trex did reply to me after I learned the builder did not use Trex. After 5 years the boards are badly faded and the surface is disintegrating. I went on the Trex website and they said the Trex material can be painted. The more info I researched, the more shocking it was. 4.Composite Decking (at this point in time): :thumbdown: Just imagine spending $14,000 on a new deck only to begin seeing dark spots and possibly flacking and/or corrosion in a few weeks/months or just a year or two or maybe three... Bottom line for me: I'm sticking to WOOD! My children have been confronting me to do something about it. I believe I do have the receipts. I wanted to install Trex at our beach house but the historic preservation committee vetoed our use of anything synthetic. They change out books every year so they can warrant not honoring the warranty.VIEW MORE HELPFUL108 people found this review helpful, claudia of Bellingham, WA Verified ReviewerOriginal review: March 18, 2015, I had a deck built in 2002 and at least one half of the Trex has discolored with permanent black stains, despite frequent scrubbing and pressure washing. Any ideas on how to get them to reconsider my claim with "proper documentation"? For a better experience, please enable JavaScript in your browser before proceeding. The only regular “cleaning” is sweeping the snow off it. I cannot believe this deck material is sold in the U.S. We were told to sand and seal it. We plan on building a deck and would like an opinion on materials. You can scrape the top layers off with your fingernail. They are showing dark spots (mold), warpage and significant discoloration also. Do note in the Trex video they heat the decking to around 225 degrees for bending, but they are bending it to lay the decking flat. They determined that the deck was indeed decomposing through no fault of our own. We did speak to an attorney and were preparing an action as a result of the original decline to our claim. HELPFUL83 people found this review helpful, Lisa of Weaverville, NCOriginal review: March 7, 2015, I saved for 2 years to have a 2nd story deck replaced. HELPFUL92 people found this review helpful, Patrick of North Vancouver, BC Verified ReviewerOriginal review: May 11, 2015, We installed TREX decking 3 years ago on our floating deck (it’s above torch on). The contractor starts on Monday. Stay away! The only problem I’ve had is not due to the Trex but to the installation. Apparently my sis and her husband DID NOT do their research! By then, Trex no longer made that color anymore and it would have looked ridiculous, not matching. After @ 6 yrs it’s starting to lose the grain pattern and your hands get dusty when you touch the deck rails.VIEW MORE, HELPFUL82 people found this review helpfulAre you this business?Learn more about ConsumerAffairs for Brands, Sharon of Fergus, ONOriginal review: June 2, 2016. 18 months ago we installed 1,200 sq ft of Saddle Accent. Compare Homeowner Reviews from 9 Top Fairport Composite Deck Build or Replace services. I use the specials screws for composite decking and predrill all the boards I ve been having … Time to check out the competition. Trex Warranty Claims Information. Living on the top of a hill that sees forever, we get wind. Who in their, RIGHT MIND would use this product KNOWING that. HELPFUL60 people found this review helpful, Ronald of Foristell, MOOriginal review: July 2, 2015, I noticed last year there was some black staining. How do we fix this without replacing the entire thing? What's more, Trex decking is made from 95% recycled materials: That's an eco-friendly decking … The general contractor that built this house is going to get a call from me asap. 10931325 VAT No. It was one of the reasons we bought the home. Trex actually just came out with one called Escapes, it's priced way too high though. The first thing we noticed was how soft the material was and how easily it scratched and dented if you dropped something on it or moved furniture. If/when you are declined when you submit your claim, make sure you inquire as to the reason and ask to see the report they based their decision on- in our case we were able to stay on top of the details and work towards an acceptable solution. How to Repair a Composite Deck if It Gets Damaged. I fell down the steps one morning. I don’t see how this company stays in business. Every time it rained or we had any extended time of dampness, there were areas that turned almost black. You started with wood, so I will too (and so did 80 percent of U.S. deck builders, FYI). If you are up for enjoying the misery of others, here's a trex blog site about the woes of other owners like me - Trex Decking Review: A new Trex Class Action Lawsuit. I do get mold but I feel it is not the fault of Trex decking. I am hugely disappointed in this product. The Trex Rep told us they would settle down in a short time. It is the most expensive decking, but should be well worth it. HELPFUL55 people found this review helpfulCustomer increased Rating by 3 stars! HELPFUL115 people found this review helpful, Beverly of Holts Summit, MO Verified ReviewerOriginal review: May 11, 2015, We have had our Trex Decking for 2 years. is perfect ware and no fade. The deck looks great, my only complaint is I have doggy paw prints all over the deck and I can’t get them off. We had the deck installed by a professional installer, no complaints there. Don’t buy Trex! It took her THREE weeks to get them to pick those boards up and replace them after having to eventually lose her temper and becoming very frustrated! HELPFUL38 people found this review helpful, Cheryl of Berwyn, PA Verified ReviewerOriginal review: July 19, 2015, We installed a Trex deck 12 years ago. Ipe looks nice but apparently is very hard and difficult to work with. We are going to remove the TREX material and throw it out…. We had a Evergrain Deck built in June 2007 and the deck, rails, . The only product I have found that removes the mold is Kaboom mold and mildew cleaner. HELPFUL69 people found this review helpful, Jeff of Bluffton, SC Verified ReviewerOriginal review: Oct. 29, 2015, Trex Spice Rum decking – Bought/installed Trex on 3 porches. C24 Construction timber joists and decking supports, C24 Construction Timber Joist and Supports, Are you this business?Learn more about ConsumerAffairs for Brands. $3087.13 later our porch was done and 4 years later mold. .. it will change color slightly and complain that for the high Trex decking … We were warned by our master carpenter that a previous client had experienced significant whistling from the wind blowing like a trumpet, through the hidden deck fasteners. Luckily they hit the siding rather than the windows, which would have broken out. The days of warped wood and disintegrating corn bags are over. No mold, great stuff. So, 18 years later and my Trex looks like it did when it was new. I called the manufacturer and he wanted me to check on the boards for the number/code and told him “I can’t check every board for a white sticker with a number” and told him “I have the receipt which shows Lowe’s delivered the material (over $5,000. I have been asked to add on to a Trex deck only to find out it was some other off brand. Avoid like the plague. It took quite a while for their representative to come look at it. Good luck to you!Original review: March 18, 2016, I wanted to post a note regarding our installation and subsequent warranty filing. It appears to be mold. It has been this way for the last 8 years. The Parr lumber Company from which we purchased the material took no responsibility and the Trex Company sent their representative a company called brite serve to inspect the deck. What a waste. When a storm system dipped down from the north it did not stop whistling for 3 days! The only problem I’ve had is it’s slippery when it gets frost on it. The first couple years it looked fine – but then it started to crumble and now it looks terrible. It didn’t work. It will not be long before we have to replace the TREX decking as it is turning to sawdust. The product name. Best Composite Decking Material Reviews- 2018 Reviews and Expert. Looks good. alice_ck. HELPFUL59 people found this review helpful, Joe of Brentwood, TN Verified ReviewerResolution response: March 24, 2016. It is so loud it wakes up everyone in the household at night and all our bedrooms are located on the other side of the house.VIEW MORE HELPFUL77 people found this review helpful PREVIOUSNEXT, Trex Composite Decking Company Information, Company Name:Trex Composite DeckingWebsite:www.trex.com, Nat Enterprises LtdUnit BLadfordfields Ind EstSeighford,StaffordST18 9QEUnited Kingdom, Timber Focus is Registered in England and Wales as a Private Company Limited No. It rains during winter in the Pacific Northwest here. We were advised by TREX that this would be fine. To make a claim online for all concerns under the Trex Limited Warranty, click the Start Claim Process button below to start your claim. I was very excited to have my old rotting deck replaced with Trex composite decking. She should of used different screws than the ones trex recommended. I cannot find any products to dissolve this mold. Our moderators read all reviews to verify quality and helpfulness. It is still very beautiful. We had benches put around the edges of the deck and they have all tilted outward. The mold is horrible. Next came the mold issue. I suspect the benches will eventually fall off completely. We have designed a weather-resistant cornhole board that meets regulation specs put forth by all 3 major cornhole organizations. We are so disappointed. I am looking into the class action claims now. 13 years ago. So Trex gets 5 star, Tamko gets 1 star for failing to replace/warranty the materials that need replacing.Original review: June 1, 2016, My first deck in Ramona Ca. Within 10 years of building it, it began to warp, looking like weather had hurt it. I have talked with Sliters in Bigfork, MT where we bought it. It has been disintegrating as others have described, but I figured that was normal after 11 years. If your decking has cracks, looks dirty, or suffers from mildew, it's time to decide whether to refinish or replace it entirely. Now we are terrified when we go out of town & have to pull everything to touching the side of the house in hopes of less damage as it readily blows across the slick Transcends Trex. I don't think so!! I am concerned it is coming from the inside of the product. MY final analysis is this::thumbdown: 2. HELPFUL49 people found this review helpful, Denise of Ravensdale, WA Verified ReviewerOriginal review: April 30, 2015, We had our dream deck built out of Trex material. Product looked ‘cloudy’, not at all like photos. HELPFUL75 people found this review helpful, Jared of Springfield, OR Verified ReviewerOriginal review: Sept. 15, 2015. 1,362,407 reviews on ConsumerAffairs are verified. My sister was totally excited about the Trex. I've read some poor reviews of Trex. We are online to buy $25,000 worth of product. I am still trying to get them to reimburse us for the deck, but even if they do I still need to pay another contractor to install it. https://www.hometalk.com/8458815/q-trex-deck-material-repair I expected more from my $15k. After 5 years the boards are badly faded and the surface is disintegrating.

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